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Shipping & Returns

Shipping

Where we deliver
We currently deliver to [UK MAINLAND / UK & IRELAND / SPECIFIC COUNTRIES — TO BE CONFIRMED]. [If international shipping is offered: additional customs charges may apply and are the responsibility of the recipient — TO BE CONFIRMED.]

Delivery options and costs

Standard delivery: estimated [X–X working days], cost [£X.XX / Free over £X]
Express delivery: estimated [X–X working days], cost [£X.XX]
[International, if applicable]: estimated [X–X working days], cost [£X.XX]

[DELIVERY OPTIONS, COSTS AND TIMESCALES TO BE CONFIRMED WITH ACTUAL COURIER]

Processing time
Orders are usually processed and dispatched within [X working days] of being placed. You'll receive a dispatch confirmation email with tracking information once your order is on its way. [TRACKING PROVIDER/METHOD TO BE CONFIRMED.]

Delivery partners
We ship with [COURIER NAME(S) TO BE CONFIRMED, e.g. Royal Mail, DPD, Evri].

Missed or delayed deliveries
If your order hasn't arrived within the estimated timeframe, please [check your tracking link / contact us] at [EMAIL TO BE ADDED] or via our Contact page, quoting your order number, and we'll look into it for you.

Returns

We want you to feel confident buying QTrudy online. If something isn't right, here's how returns work.

Your right to change your mind

As a UK consumer shopping online, you have a legal right to cancel your order under the Consumer Contracts Regulations 2013, without giving a reason, within 14 days of receiving your goods. You then have a further 14 days to send the item back to us once you've told us you want to cancel.

To start a return, contact us at [EMAIL TO BE ADDED] or via our Contact page with your order number, and we'll confirm the next steps.

Because it's swimwear — please read this before trying anything on

For hygiene reasons, swimwear can only be returned if:

  • The hygiene liner is still attached and has not been removed

  • The item is unworn, unwashed, and in its original condition

  • All original tags are still attached

We'd recommend trying items on over your own underwear, without removing the hygiene liner, so you can check the fit before deciding whether to keep it. Items returned without the hygiene liner attached cannot be accepted unless the item is faulty.

How to return an item

  1. Contact us at [EMAIL TO BE ADDED] or via the Contact page within 14 days of receiving your order.

  2. We'll confirm your return and provide the returns address.

  3. Post the item back to us in its original packaging, with the hygiene liner and tags attached. [RETURNS ADDRESS TO BE CONFIRMED — see below.]

  4. [Return postage cost information — TO BE CONFIRMED: are returns free, or is postage the customer's responsibility?]

Returns address
[RETURNS ADDRESS TO BE ADDED — may be the same as or different from the registered business address at 7 Willow Tree Crescent, Lutterworth, LE17 4TD.]

Refunds

Once we've received and checked your return, we'll process your refund to your original payment method within 14 days. We'll email you to confirm once it's on its way. Please note it can take a few additional days for the refund to show in your account, depending on your bank or card provider.

Exchanges

[TO BE CONFIRMED: Do you offer direct exchanges (e.g. for a different size), or should customers return an item and place a new order? Most smaller stores handle this as a return + new order, since it's simpler to manage, but confirm before publishing.]

Faulty or damaged items

If your item arrives faulty, damaged, or not as described, this is covered separately under your statutory rights, and the hygiene-liner condition doesn't apply. Please contact us at [EMAIL TO BE ADDED] as soon as possible, ideally with a photo of the issue, and we'll sort out a replacement or refund at no cost to you. See our full Terms & Conditions for more detail.

Sale items

[TO BE CONFIRMED: Are sale/discounted items returnable on the same terms as full-price items, or final sale? This is a common source of customer confusion, so worth stating explicitly once decided.]

Any questions?

If you're not sure whether an item is returnable, or you need help with sizing before you order, we're happy to help — get in touch via our Contact page, or check our FAQs & Safety page first, as your question might already be answered there.

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